Gratiss E-Book

Title : 2018 Top 10 Business Intelligence Trends Edition : Year :  Authors :  tableau Publisher :  tableau Preface: The pace and evolution of business intelligence solutions means what’s working  now may need refining tomorrow. From natural language processing to the rise  in data insurance, we interviewed customers and Tableau staff to identify the 10  impactful trends you will be talking about in 2018. Whether you’re a data rockstar or  an IT hero or an executive building your BI empire, these trends emphasize strategic  priorities that could help take your organization to the next level DOWNLOAD (MEGA)  |  DOWNLOAD (SOLIDFILE)  |  DOWNLOAD (UPTOBOX) Password zip : gratissebook.blogspot.co.id

Title : State of Service Edition : Year : 2017 Authors :  Salesforce Publisher :  Salesforce Preface For the second annual “State of Service” report,  Salesforce Research surveyed more than 2,600  customer service professionals worldwide to discover: •  How service leaders are responding to  heightened customer demands •  Which habits are hallmarks of top service teams •  How smart tech is impacting service protocols  In this report, high-performing service teams are the  top 14% who rate both their service performance  and performance versus competitors as excellent.  See page 3 for further information on performance.   Data in this report is from a September 2016  survey that generated responses from 2,636 full- time service professionals (not limited to Salesforce  customers) in the U.S., Canada, U.K./Ireland, France, Germany, Netherlands, Japan, and Australia/New  Zealand. Respondents are third-party panelists. Due  to rounding, not all percentage totals in

Title : Penetrasi & Perilaku Pengguna Internet Indonesia (survey 2017) Edition : Year : 2017 Authors :  APJII Publisher :  TeknoPreneur DOWNLOAD (MEGA)  |  DOWNLOAD (SOLIDFILE)  |  DOWNLOAD (UPTOBOX)

Title : Metric of the Month: Chat Metrics Edition : Year : 2013 Authors :  Jeff Rumburg Publisher : MetricNet, LLC and UBM LLC Preface Every month, in the Industry Insider, I highlight one key performance indicator (KPI) for the service desk or desktop  support. I define the KPI, provide recent benchmarking data for the metric, and discuss key correlations and cause/effect  relationships for the metric. The purpose of the column is to familiarize you with the KPIs that really matter to your support  organization,  and to provide  actionable insight on how to leverage these KPIs to improve  your performance. This month we depart from our usual format, and instead of discussing a single metric, I will introduce and discuss a  number of metrics that are unique to chat. DOWNLOAD (MEGA)  |  DOWNLOAD (SOLIDFILE)  |  DOWNLOAD (UPTOBOX) Password zip : gratissebook.blogspot.co.id

Title : Mastering React Native Edition : Year : 2017 Authors :  Eric Masiello,  Jacob Friedmann Publisher : Packt Preface React Native is a library for creating mobile applications using familiar web technologies  without sacrificing performance or the look and feel typically associated with fully native  applications. It is built on top of Facebook’s open source JavaScript library, React, and  indeed, iOS and Android applications created using the library are primarily written in  JavaScript. Because one does not need to learn new languages, ecosystems, and best  practices for each platform they work on, React Native is pushing the boundaries of what is  possible for React developers. In this book, we will look at the fundamental concepts of React and React Native, as well as  the libraries and tools within the React Native ecosystem. We will also work towards the  more practical goal of creating a complete React Native application. Finally, we’ll dig into  useful and c

Title : SELinux System Administration Edition : 2nd edition Year : 2016 Authors : Sven Vermeulen Publisher : Packt Preface The secure state of an operating system or service is the result of a layered security  approach. Systems can be shielded from the outside world through firewalls, operating  systems have to be kept up to date with the latest security patches, services have to be  configured properly, separation of duties has to be implemented for end users, and so forth. Access controls are another layer that administrators have to look into. With Security  Enhanced Linux (SELinux), the Linux ecosystem has a robust and established mandatory  access control (MAC) system in place. Some distributions enable SELinux by default, others  allow administrators to enable SELinux easily. Android, one of the most popular mobile  device operating systems, has also embraced SELinux technology under the SEAndroid  name. But unlike Android, where users and applications are tightl

Title : The IVR Playbook, Your Guide to Choosing, Designing, Developing, and Delivering an IVR Platform That Ensure a Great Customer Experience Edition :  Year : 2017 Authors : Genesys Publisher : Genesys Preface What is IVR? IVR is the commonly used acronym for Interactive Voice Response  systems. It is a technology that allows a computer to interact with humans through  the use of voice and touch-tone telephone keypad inputs. Who uses IVR systems? Who doesn’t use an IVR system may be more accurate. Everyone and their grandmother have  interacted with an IVR system at one point or another, whether calling their Bank to check account  details or calling a Pharmacy to update a prescription. An IVR allows customers to select the  reason they’re calling through menu driven options so they can be routed to the appropriate agent  or ideally have the option to self serve their own inquiries by following the IVR dialogue and having  their issue resolved quickly and simply wit

Title : Mastering Unity Shaders and Effects Edition :  Year : 2016 Authors : Jamie Dean Publisher : Packt Preface Unity offers a range of tools to get your game project up and running. In version 5, the  shaders got a significant upgrade, mostly being replaced with a set of Standard Shaders that  can be easily set up to emulate the physical characteristics of real surfaces.  In this book, we will be exploring the options made possible with this new set of shaders  and how they interact with lighting and effects in the game scene to produce high quality  results. It has been a long journey towards this level of realism in games. For a long time, the  processing overhead of real-time lighting made it problematic. The burden of realism was  placed squarely on the texture artist who had to bake static surface effects into the textures  of characters and props. Particularly with dynamic game objects such as characters, this made for some  disappointing results—character

Title : Android Design Patterns and Best Practice Edition :  Year : 2016 Authors : Kyle Mew Publisher : Packt Preface Welcome to Android Design Patterns and Best Practice, a comprehensive guide to how to get  the most out of your apps with the tried and tested programming philosophy, design  patterns. These patterns provide a logical and elegant approach to solving many of the  development problems that coders face. These patterns act as a guide creating a clear path  from problem to solution, and although applying a design pattern does not guarantee best  practice in itself, it will hugely assist the process and make the discovery of design flaws far  easier. Design patterns can be implemented on very many platforms and written in as many  programming languages. Some code libraries even apply patterns as part of their internal  mechanics, and many readers will already be familiar with the Java Observer and Observable classes. The Android SDK we will be exploring ma

Title : The Evolution of IoT Analytics and Big Data Edition :  Year : 2018 Authors :  Publisher : TechTarget Preface Enterprises are already recognizing the  value that lies in IoT data, but IoT analytics  is still evolving and businesses have yet to  see the full potential of self-service and  AI-powered technologies like machine-learning. Hear from Sisense  co-founder Adi Azaria and Machina Research analyst Emil  Berthelsen about the current state of IoT analytics, BI, and big data  management as well as where it’s all heading next. DOWNLOAD (MEGA)  |  DOWNLOAD (SOLIDFILE)  |  DOWNLOAD (UPTOBOX) Password zip : gratissebook.blogspot.co.id

Title : Python High Performance Edition : 2nd edition Year : 2017 Authors :  Gabriele Lanaro Publisher : Packt Preface The Python programming language has seen a huge surge in popularity in recent years,  thanks to its intuitive, fun syntax, and its vast array of top-quality third-party libraries.  Python has been the language of choice for many introductory and advanced university  courses as well as for numerically intense fields, such as the sciences and engineering. Its  primary applications also lies in machine learning, system scripting, and web applications. The reference Python interpreter, CPython, is generally regarded as inefficient when  compared to lower-level languages, such as C, C++, and Fortran. CPython’s poor  performance lies in the fact that the program instructions are processed by an interpreter  rather than being compiled to efficient machine code. While using an interpreter has several  advantages, such as portability and the additional compi

Title : Learning Docker Edition : 2nd edition Year : 2017 Authors :  Jeeva S. Chelladhurai,  Vinod Singh,  Pethuru Raj Publisher : Packt Preface There are several technical and business advantages associated with Docker. The  longstanding goals of application development, deployment, and delivery automation are  accomplished through Docker-enabled containerization, which is being touted as a crucial  automation method for the tremendous success of the cloud paradigm. Existing workloads  are containerized and cloud-enabled to be stocked in public as well as private repositories.  Both business and IT workloads can be easily pampered, packaged, and presented as  remotely discoverable, usable, portable, and composable containers. Further on, containers  are shipped and run everywhere without any hassle, hitches, and hurdles. The  containerization concept has made IT infrastructures and processes agile and adaptive. This  means that not only is software engineering sped

Title : Software Architecture with Python Edition :  Year : 2017 Authors : Anand Balachendran Pillai Publisher : Packt Preface Software architecture, or creating a blueprint design for a particular software  application, is not a walk in the park. The two biggest challenges in software  architecture are keeping the architecture in sync, first with the requirements as they are  uncovered or evolve, and next with the implementation as it gets built and evolves. Filled with examples and use cases, this guide takes a direct approach to helping you  with everything it takes to become a successful software architect. This book will  help you understand the ins and outs of Python so that you can architect and design  highly scalable, robust, clean, and performant applications in Python. DOWNLOAD (MEGA)  |  DOWNLOAD (SOLIDFILE)  |  DOWNLOAD (UPTOBOX) Password zip : gratissebook.blogspot.co.id

Title : Engage: AI-Powered, Shopper Engagement and Conversion Edition :  Year : 2018 Authors : CognitiveScale Publisher :  CognitiveScale Preface CUSTOMER One of the largest omni-channel retailers stores in the world. PROBLEM The brand wants to provide an exceptional shopping  experience with relevant choices and recommendations  that cater to the individual online visitor. The challenge,  however, is that at least 80% of online shoppers are  anonymous, making it incredibly difficult to identify the  user in order to personalize the digital experiences.  Of particular interest was the gamified shopping  experience that used A/B testing to understand  customer preferences on the mobile website. Using  real-time session, the department store needed help  personalizing the user’s mobile shopping experience.  DOWNLOAD (MEGA)  |  DOWNLOAD (SOLIDFILE)  |  DOWNLOAD (UPTOBOX) Password zip : gratissebook.blogspot.co.id

Title : Digital Engagement in the Contact Center Edition :  Year : 2018 Authors : gameEffective Publisher :  gameEffective Preface Service center work is one of the toughest jobs out there. As self-service and alternative support  channels become increasingly common, customers’ expectations from contact centers have  become much higher. As a result, voice calls have become an escalation channel, making for  challenging work on the agent side.  Changing work culture and employee expectations require cultural adjustment. Employees expect  more feedback, recognition and a sense of belonging. Without them, engagement goes down and  attrition and absenteeism go up. That’s why service centers must re-consider how they think about incentives, performance  management and training. They must engage employees at an emotional level, to drive a sense of  choice and connectedness to work. Digital engagement provides an exciting new way of breaking away from old paradigms to gene

Title : Web Scraping with Python Edition :  Year : 2015 Authors : Richard Lawson Publisher :  Packt Preface The Internet contains the most useful set of data ever assembled, which is largely  publicly accessible for free. However, this data is not easily reusable. It is embedded  within the structure and style of websites and needs to be extracted to be useful.  This process of extracting data from web pages is known as web scraping and is  becoming increasingly useful as ever more information is available online. What this book covers Chapter 1, Introduction to Web Scraping, introduces web scraping and explains ways to  crawl a website. Chapter 2, Scraping the Data, shows you how to extract data from web pages. Chapter 3, Caching Downloads, teaches you how to avoid redownloading by  caching results. Chapter 4, Concurrent Downloading, helps you to scrape data faster by downloading  in parallel. Chapter 5, Dynamic Content, shows you how to extract data from dyna