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Title : 10 Trends Impacting Your Contact Center Edition :  Year : 2017 Authors : Mitel Publisher :  Mitel Preface One Customer, One Experience Good customer service is all about catering to a market of one. It’s about creating  a singular positive experience that will make your customer believe that you care  about his or her business. That’s the reality of doing business in today’s hyper-connected, mobile world where every customer has  your competitor a simple tap away on a smartphone. Engaged consumers buy 90% more frequently,  spend 60% more per transaction, and are five times more likely to pledge loyalty to a single brand. All of  which translates into engaged customers delivering three times the value to your brand over the course  of a year. Your ability to create that optimal customer experience at every touch point will determine how your  customers view your business. If you’re successful, you will retain that...

Title : Not All Clouds are Created Equal: What's Really Behind the Curtain of a Cloud 2.0 Platform Edition : 2017 Year :  Authors : Genesys Publisher :  Genesys Preface Ask just about anyone and they’ll say they’re “in the cloud.” But, as most  technology leaders know, not all clouds are created equal. There are  significant differences between hosting a legacy application in the cloud,  hosting a multi-tier application in the cloud and running a system that can  take full advantage of cloud scaling and resiliency.  The first cloud communications systems emerged about 10 years ago. If you  look at these first-generation cloud companies, they took a legacy technology  stack, put it into their private data centers and called it a cloud.  Cloud 1.0 had some advantages: It could scale with fewer resources than  on-premise systems; it was a little faster; it also gave companies a sense  of redundancy. However, a...

Title : Enabling Digital Payments Transformation Edition :  Year :  Authors : Aerospike Publisher :  Aerospike Preface The Rise of Digitalization is Changing  the Payments Industry Global payments are expected to exceed $2.3 trillion  by 2019, and each year, non-cash payments are accounting for an increasing share of this massive  market. Cashless transactions are growing by 10%,  and according to one study, are likely to represent  over one million transactions every minute by 2020. Although cards remain the dominant and fastest  growing payment instrument, the landscape is  poised for rapid change and market disruption. The  growing adoption of mobile payments, particularly  among millennials, combined with a rapid uptake in  eCommerce “Card Not Present” (CNP) transactions,  and the emergence of non-banking payment service  providers (FinTech) are among the many factors causing  turb...

Title : Startup Report 2017 (Indonesia) Edition :  Year : 2017 Authors : DailySocial.id Publisher :  DailySocial.id Preface Indonesian internet market is the largest in Southeast Asia. As the third largest economy in Asia, after China and India, with 260+ million people and approximately half of them actively accessing the internet for various activities, including commerce, the economic growth has been attracting foreign investments in shaping various industries, including tech startup ecosystem. Startup Report is the annual report produced by DailySocial to provide general overview and some insight regarding the development of tech startup ecosystem and Indonesian landscape as a market for internet & digital-based business and investment activities DOWNLOAD (MEGA)  |  DOWNLOAD (SOLIDFILE)  |  DOWNLOAD (UPTOBOX) Password zip : gratissebook.blogspot.co.id

Title : Toolkits, Apps & Services Used Today to Launch DDoS Attacks Edition :  Year : 2017 Authors : A10 Publisher : A10 DOWNLOAD (MEGA)  |  DOWNLOAD (SOLIDFILE)  |  DOWNLOAD (UPTOBOX) Password zip : gratissbuku.blogspot.co.id

Title : The Future Computed Edition :  Year : 2018 Authors : Microsoft Corporation Publisher :  Microsoft Corporation DOWNLOAD (MEGA)  |  DOWNLOAD (SOLIDFILE)  |  DOWNLOAD (UPTOBOX) Password zip : gratissbuku.blogspot.co.id