Gratiss E-Book

Title : 2017 State of Global Customer Service Report Edition :  Year : 2017 Authors : Microsoft Publisher :  Microsoft Preface EXPECTATIONS FOR CUSTOMER SERVICE  CONTINUE TO RISE AROUND THE GLOBE  Customers expect more from brands when it comes to convenience,  resolution times, and agent expertise. Evolving customer preferences  are tightly linked to innovations in digital technology, and brands must  embrace both in order to keep pace with heightened expectations. The  good news is that brands that can deliver on expectations are rewarded  with higher rates of customer retention and loyalty.  The Microsoft 2017 State of Global Customer Service survey polled 5,000  people from Brazil, Germany, Japan, the United Kingdom and the United  States. We continue to find commonalities along with distinct differences  between locals. And though people in all age groups are embracing new  digital trend...

Title : Startup Report 2017 (Indonesia) Edition :  Year : 2017 Authors : DailySocial.id Publisher :  DailySocial.id Preface Indonesian internet market is the largest in Southeast Asia. As the third largest economy in Asia, after China and India, with 260+ million people and approximately half of them actively accessing the internet for various activities, including commerce, the economic growth has been attracting foreign investments in shaping various industries, including tech startup ecosystem. Startup Report is the annual report produced by DailySocial to provide general overview and some insight regarding the development of tech startup ecosystem and Indonesian landscape as a market for internet & digital-based business and investment activities DOWNLOAD (MEGA)  |  DOWNLOAD (SOLIDFILE)  |  DOWNLOAD (UPTOBOX) Password zip : gratissebook.blogspot.co.id