Chatbots Everythiing You Need to Know
Title : Chatbots Everythiing You Need to Know Edition : Year : 2017 Authors : Max Ribitzky Publisher : Call Center Week Digital Preface Automation in general is not a new phenomenon. Machines have been displacing humans in the workplace for the past 250 years, from the Spinning Jenny taking over for mill workers in England in the 19th century to the modern-day assembly lines of Automotive OEM’s from Detroit to Toyota City. I t is fair to say we have seen waves of Technological Anxiety come and go for the better part of the last 3 centuries, but most technologies had in fact effected very specific i ndustries or functions. The reason this AI revolution is more significant than a stand- alone innovation or incremental improvement is due to a couple of main drivers. First, the rapid pace of technology acceleration as expressed in exponential growth of speed and power. Second, the development of cognit...