Gratiss E-Book

Title : State of Service Edition : Year : 2017 Authors :  Salesforce Publisher :  Salesforce Preface For the second annual “State of Service” report,  Salesforce Research surveyed more than 2,600  customer service professionals worldwide to discover: •  How service leaders are responding to  heightened customer demands •  Which habits are hallmarks of top service teams •  How smart tech is impacting service protocols  In this report, high-performing service teams are the  top 14% who rate both their service performance  and performance versus competitors as excellent.  See page 3 for further information on performance.   Data in this report is from a September 2016  survey that generated responses from 2,636 full- time service professionals (not limited to Salesforce  customers) in the U.S., Canada, U.K./Ireland, France, Germany, Netherlands, Japan, and Australia/New  Zealand. R...

Title : Penetrasi & Perilaku Pengguna Internet Indonesia (survey 2017) Edition : Year : 2017 Authors :  APJII Publisher :  TeknoPreneur DOWNLOAD (MEGA)  |  DOWNLOAD (SOLIDFILE)  |  DOWNLOAD (UPTOBOX)

Title : Metric of the Month: Chat Metrics Edition : Year : 2013 Authors :  Jeff Rumburg Publisher : MetricNet, LLC and UBM LLC Preface Every month, in the Industry Insider, I highlight one key performance indicator (KPI) for the service desk or desktop  support. I define the KPI, provide recent benchmarking data for the metric, and discuss key correlations and cause/effect  relationships for the metric. The purpose of the column is to familiarize you with the KPIs that really matter to your support  organization,  and to provide  actionable insight on how to leverage these KPIs to improve  your performance. This month we depart from our usual format, and instead of discussing a single metric, I will introduce and discuss a  number of metrics that are unique to chat. DOWNLOAD (MEGA)  |  DOWNLOAD (SOLIDFILE)  |  DOWNLOAD (UPTOBOX) Password zip : gratissebook.blogspot.co.id