Rethink Contact Center Learning - Elevate The Customer Experience
Title : Rethink Contact Center Learning - Elevate The Customer Experience
Edition :
Year : 2017
Authors : CCW Digital
Publisher : CCW Digital
Preface
Every day, thousands of customers call, text, email, chat, or get in touch with contact center like yours. What you do is absolutely essential to companies and consumers across the globe. And while modern technologies have made contact centermore efficient and powerful then ever before - training lags behind.
In almost every industry, training has a reputation for being boring, tedious, and in effective. Many of us still sit in hours of in-person tutorials, or muddle through Google Docs and powerpoints to find the information we need to do your jobs. This means that a team's greatest resource, their time, is being used ineffectively - to the detriment of performance, return on investment, and the company's bottom-line.
That's why we create Lessonly. Lessonly is the modern team learning software that's pupose-built to help support teams do their jobs better. Lessonly helps new reps get up to speed fast, while also empowering teams to create dynamic, real-time lessons that can be shared across team members. This allows a contact center team to serve customers faster, drive more consistent support, and elevate the customer experience.
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Preface
Every day, thousands of customers call, text, email, chat, or get in touch with contact center like yours. What you do is absolutely essential to companies and consumers across the globe. And while modern technologies have made contact centermore efficient and powerful then ever before - training lags behind.
In almost every industry, training has a reputation for being boring, tedious, and in effective. Many of us still sit in hours of in-person tutorials, or muddle through Google Docs and powerpoints to find the information we need to do your jobs. This means that a team's greatest resource, their time, is being used ineffectively - to the detriment of performance, return on investment, and the company's bottom-line.
That's why we create Lessonly. Lessonly is the modern team learning software that's pupose-built to help support teams do their jobs better. Lessonly helps new reps get up to speed fast, while also empowering teams to create dynamic, real-time lessons that can be shared across team members. This allows a contact center team to serve customers faster, drive more consistent support, and elevate the customer experience.
DOWNLOAD (MEGA) | DOWNLOAD (SOLIDFILE) | DOWNLOAD (UPTOBOX)
Password zip : gratissebook.blogspot.co.id
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