State of Service

-

Title : State of Service
Edition : 
Year : 2017
Authors : salesforce research
Publisher : salesforce research

 Preface
For the second annual “State of Service” report, Salesforce Research surveyed more than 2,600 customer service professionals worldwide to discover: 

  • How service leaders are responding to heightened customer demands
  • Which habits are hallmarks of top service teams
  • How smart tech is impacting service protocols
In this report, high-performing service teams are the top 14% who rate both their service performance
and performance versus competitors as excellent. See page 3 for further information on performance. Data in this report is from a September 2016 survey that generated responses from 2,636 fulltime service professionals (not limited to Salesforce customers) in the U.S., Canada, U.K./Ireland, France, Germany, Netherlands, Japan, and Australia/New Zealand. Respondents are third-party panelists. Due to rounding, not all percentage totals in this report equal 100%. All comparison calculations are made from total numbers (not rounded numbers).

 DOWNLOAD (MEGA) | DOWNLOAD (SOLIDFILE) | DOWNLOAD (UPTOBOX)

Password zip : gratissebook.blogspot.co.id

Comments

Post a Comment

Popular posts from this blog

Software Architecture with Python

-
Image
Title : Software Architecture with Python Edition :  Year : 2017 Authors : Anand Balachendran Pillai Publisher : Packt Preface Software architecture, or creating a blueprint design for a particular software  application, is not a walk in the park. The two biggest challenges in software  architecture are keeping the architecture in sync, first with the requirements as they are  uncovered or evolve, and next with the implementation as it gets built and evolves. Filled with examples and use cases, this guide takes a direct approach to helping you  with everything it takes to become a successful software architect. This book will  help you understand the ins and outs of Python so that you can architect and design  highly scalable, robust, clean, and performant applications in Python. DOWNLOAD (MEGA)  |  DOWNLOAD (SOLIDFILE)  |  DOWNLOAD (UPTOBOX) Password zip : gratissebook.blogspot.co.id
Read more

Web Scraping with Python

-
Image
Title : Web Scraping with Python Edition :  Year : 2015 Authors : Richard Lawson Publisher :  Packt Preface The Internet contains the most useful set of data ever assembled, which is largely  publicly accessible for free. However, this data is not easily reusable. It is embedded  within the structure and style of websites and needs to be extracted to be useful.  This process of extracting data from web pages is known as web scraping and is  becoming increasingly useful as ever more information is available online. What this book covers Chapter 1, Introduction to Web Scraping, introduces web scraping and explains ways to  crawl a website. Chapter 2, Scraping the Data, shows you how to extract data from web pages. Chapter 3, Caching Downloads, teaches you how to avoid redownloading by  caching results. Chapter 4, Concurrent Downloading, helps you to scrape data faster by downloading  in parallel. Chapter 5, Dynamic...
Read more

Blockchain for Dummies

-
Image
Title : Blockchain for Dummies  Edition :  Year : 2017 Authors : Manav Gupta Publisher :  John Wiley & Sons, Inc. Preface Welcome to Blockchain For Dummies, IBM Limited Edition, your guide to all things blockchain for business. It has been said that blockchain will do for transactions what the Internet did for information. What that means is that it allows increased trust and efficiency in the exchange of almost anything. Blockchain can profoundly change how the world works. If you’ve ever bought a house, you probably had to sign a huge stack of papers from a variety of different stakeholders to make that transaction happen. If you’ve ever registered a vehicle, you may understand how painful that process can be. I won’t even get started on how challenging it can be to track your medical records. Blockchain, most simply defined as a shared, immutable ledger, has the potential to be the technology that redefines those processes and many ...
Read more