Chatbots Everythiing You Need to Know

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Title : Chatbots Everythiing You Need to Know
Edition : 
Year : 2017
Authors : Max Ribitzky  
Publisher : Call Center Week Digital
Preface
Automation in general is not a new phenomenon.
Machines have been displacing humans in the workplace for the past 250 years, from the Spinning Jenny taking over for mill workers in England in the 19th century to the modern-day assembly lines of Automotive OEM’s from Detroit to Toyota City. 
It is fair to say we have seen waves of Technological Anxiety come and go for the better part of the last 3 centuries, but most technologies had in fact effected very specific industries or functions. The reason this AI revolution is more significant than a stand-alone innovation or incremental improvement is due to a couple of main drivers. 
First, the rapid pace of technology acceleration as expressed in exponential growth of speed and power. Second, the development of cognition - machines can actually learn and improve today, something they weren't able to do in the past. Facebook had to shut down two of their chatbots this August, after the bots – Alice and Bob – invented their own code language and ‘went off the reservation’.  These types of smart machines aren’t something we’ve seen in the past, and they have real potential to change the game forever.





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