Not All Clouds are Created Equal: What's Really Behind the Curtain of a Cloud 2.0 Platform
Title : Not All Clouds are Created Equal: What's Really Behind the Curtain of a Cloud 2.0 Platform
Edition : 2017
Year :
Authors : Genesys
Publisher : Genesys
Preface
Ask just about anyone and they’ll say they’re “in the cloud.” But, as most technology leaders know, not all clouds are created equal. There are significant differences between hosting a legacy application in the cloud, hosting a multi-tier application in the cloud and running a system that can take full advantage of cloud scaling and resiliency.
The first cloud communications systems emerged about 10 years ago. If you look at these first-generation cloud companies, they took a legacy technology stack, put it into their private data centers and called it a cloud.
Cloud 1.0 had some advantages: It could scale with fewer resources than on-premise systems; it was a little faster; it also gave companies a sense of redundancy. However, as times and customer expectations change, the needs of the cloud also changed—and the scalability and speed limitations of Cloud 1.0 became apparent.
So, what does a next-generation cloud platform for a contact center look like? It has on-demand elasticity to effectively scale the business up and down. And it can get a system up and running quickly, make changes quickly and react quickly to the ever-changing market as well as customer expectations.
When evaluating cloud services for your business, it’s important to know the difference between a true Cloud 2.0 application and traditional software, including which features to look for and why those features are important. Learn how new models of cloud software architecture are built to provide levels of reliability, scalability, flexibility and security that far exceed those of previous generations.
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Preface
Ask just about anyone and they’ll say they’re “in the cloud.” But, as most technology leaders know, not all clouds are created equal. There are significant differences between hosting a legacy application in the cloud, hosting a multi-tier application in the cloud and running a system that can take full advantage of cloud scaling and resiliency.
The first cloud communications systems emerged about 10 years ago. If you look at these first-generation cloud companies, they took a legacy technology stack, put it into their private data centers and called it a cloud.
Cloud 1.0 had some advantages: It could scale with fewer resources than on-premise systems; it was a little faster; it also gave companies a sense of redundancy. However, as times and customer expectations change, the needs of the cloud also changed—and the scalability and speed limitations of Cloud 1.0 became apparent.
So, what does a next-generation cloud platform for a contact center look like? It has on-demand elasticity to effectively scale the business up and down. And it can get a system up and running quickly, make changes quickly and react quickly to the ever-changing market as well as customer expectations.
When evaluating cloud services for your business, it’s important to know the difference between a true Cloud 2.0 application and traditional software, including which features to look for and why those features are important. Learn how new models of cloud software architecture are built to provide levels of reliability, scalability, flexibility and security that far exceed those of previous generations.
DOWNLOAD (MEGA) | DOWNLOAD (SOLIDFILE) | DOWNLOAD (UPTOBOX)
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