The Must-Have Guide to Accurate Call Center Forecasting

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Title : The Must-Have Guide to Accurate Call Center Forecasting
Edition : 
Year : 2016
Authors : Maggie Klenke, Chris Rainsforth, Charles Watson
Publisher : injixo

 Preface
An effective forecast for an operations is like having a healthy heart. Your forecast takes in data and pumps out information and guidance for your scheduling and service level management functions. Everything is predicated on getting the forecast right.
Forecasting is the most challenging function in workforce management because accurate data can be a challenge, business information doesn‘t always make it back into the process, and a forecaster is left to make judgement calls – and take accountability for it. Getting educated on the principles of effective forecasting is a great way to set yourself up for success. There are ways to forecast, reforecast, and address volatility in a call centre operations that have been used in the best operations for years.
This book will help forecasters of all levels lock down the basics of call centre forecasting, and inject new ideas into your operations.

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Password zip : gratissebook.blogspot.co.id

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