The Total Economic Impact of Glance Visual Engagement Platform

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Title : The Total Economic Impact of Glance Visual Engagement Platform
Edition : 2018
Year : 
Authors : Forrester
Publisher : Forrester

 Preface
To create more successful customer interactions, organizations are leveraging visual engagement technology to humanize the customer collaboration experience. Glance Networks provides visual engagement solutions including cobrowsing, screen share and live agent video to enable organizations to better engage with their customers, improve the customer experience, and humanize the interactions across the sales, onboarding, and customer support processes. Glance Networks, Inc. commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying the Glance Visual Engagement platform. The purpose of
 his study is to provide readers with a framework to evaluate the potential financial impact of Glance on their organizations.
To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed several customers with years of experience using Glance in their customer support centers. 

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